Support
We’re here to help. Find quick answers below, or get in touch.
Email support
Questions, bug reports, or feedback — we usually reply within 2–3 business days.
support@carebell.in
Delete your data
Want to remove your account and personal data? Here’s how to request deletion.
Manage your data →
Frequently asked questions
How do I sign in?
Open the app and enter your mobile number. We’ll send a one-time code by SMS — enter it to sign in. There’s no password to remember.
Why does Pilline need my location?
Location is used to show medicines and pharmacies near you and to sort results by distance. You can turn it off in your device settings, but location-based features won’t work without it.
How do I list a medicine to share?
Go to the medicines section, add the medicine details, and optionally take or upload a photo. Only list sealed, unexpired medicine in its original packaging.
Is Pilline a pharmacy?
No. Pilline is a community platform that helps people find and share medicine locally. It is not a pharmacy and does not provide medical advice. Always consult a doctor or pharmacist.
Is the app free?
Yes, Pilline is free to use.
How do I delete my account and data?
You can request deletion of your account and associated data at any time. See the “Delete your data” page for steps.
Still need help? Email us at support@carebell.in and we’ll get back to you.